Packaging & Delivery Instructions
Ensure Safe and Efficient Service for Your Device
To ensure a smooth and secure repair process, please follow these instructions for packaging and sending your device to Urgent Computer Repair. Proper packaging helps prevent damage during transit and allows us to address your repair needs promptly.
Packaging Instructions
Prepare Your Device:
Backup Data: Before sending your device, ensure that you have backed up any important data. While we take great care with your device, we cannot guarantee data safety during repair.
Power Off: Turn off your device completely before packaging it.
Remove Accessories:
Detach External Accessories: Remove any external accessories, such as power cords, adapters, or additional peripherals. Only send the device itself unless instructed otherwise.
Secure Packaging:
Use a Sturdy Box: Place your device in a sturdy, well-padded box. Ensure that there is enough cushioning material to prevent movement within the box. Bubble wrap, foam peanuts, or crumpled paper work well for cushioning.
Avoid Excessive Tape: Securely seal the box with packing tape. Avoid using excessive tape, which can make it difficult to open the box when it arrives.
Labeling:
Include a Note: Include a note with your contact information, a brief description of the issue, and any special instructions. This will help us diagnose and address the problem more efficiently.
Address Label: Clearly label the box with our address:
Urgent Computer Repair, LLC
5604 Willow Crossing Ct, Clifton, VA, 20124
Delivery & Tracking
Shipping Options:
Standard Shipping: Use a reliable courier service to send your device. Standard shipping is usually sufficient for most repairs. Ensure that you get a tracking number for your shipment.
Expedited Shipping: If you require faster service, consider using expedited shipping. This will help speed up the delivery process.
Tracking Your Shipment:
Monitor Progress: Once your device is on its way, you can track its progress using the tracking number provided by your courier service. This will allow you to monitor the shipment and estimate the arrival time.
Notify Us: After sending your device, please email us at info@urgentcomputer.com with your tracking number and any relevant details about your shipment. This helps us prepare for its arrival and begin the repair process promptly.
Receiving Your Device:
Inspection: Upon arrival, we will inspect your device and confirm receipt. You will be notified when your repair is underway.
Repair and Return: Once the repair is complete, we will return your device using the return shipping option you selected. You will receive tracking information for the return shipment.
Contact Us:
If you have any questions about packaging, shipping, or tracking, feel free to contact us at (407) 605-0602 or email info@urgentcomputer.com. We’re here to assist you every step of the way.